Now more of us are having to work remotely, the need for reliable internet access has been a top priority for most businesses, especially ones in the customer service industry. Fortunately, the internet has revolutionized how businesses communicate with their customers like nothing before. There’s no doubt that the last 15 years have seen an […]
Broadband & Bandwidth: how do they work together? Read More »
Driving a team of professional technical engineers & software developers to produce best of breed communication products. The contact centre market is in a dynamic, transformative phase with new methods of communication emerging each day. From delivering enhanced voice experiences to predicting customer behaviours that help control the entire buyer journey, innovative cloud-delivered contact centre
Digitally Transforming your Contact Centre Read More »
Effective customised greetings are integral to contact centre success. The greetings that callers hear when they connect with your contact centre set the tone for the entire interaction and are therefore directly tied to customer satisfaction and loyalty. Establishing and regularly reviewing your contact centre phone greetings can make the difference between providing adequate customer
The Best Customer Service Greetings Read More »
We’re all about celebrating our history and traditions this month as part of Heritage Month in South Africa, and today, I would like us to take a look back at the history of customer experience and how it is evolving. The term customer experience (CX) has taken on a much broader meaning than it once
The Evolution of Customer Experience Read More »
Teams everywhere are adjusting to different work environments with many employees continuing to work from home for the foreseeable future. With these changes, businesses must ensure that employees have access to everything they need to be productive while at home, including a good communications system. This, for instance can be a unified communications system. Unified
Top 5 Benefits of Unified Communications for Remote Teams Read More »
Over just two years ago, remote working and managing remote teams always sounded like theory or a goal that would someday be made possible. No one would have imagined that the world would be functioning the way it is today. However, now that we are here, we have to make the best of the world
Adapting to a remote world Read More »
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