ScopCloud IP PBX
Software as a service (SaaS) cloud-based telephone system
The ScopCloud IP PBX Offer
The hosted system allows your business to keep the focus on your customers and daily work, with the peace of mind of knowing that someone else is monitoring and managing your VoIP network. Operating a hosted VoIP solution constitutes a fundamentally different approach to VoIP. Your telephone system solution will be operated on ScopServ’s system platform.
With our hosted IP PBX services, the core infrastructure for IP telephony is owned by us and operated at our site instead of on the customer’s premises. ScopServ will be responsible for managing your system.
Highlights
- Save on hardware costs: No initial investment on costly hardware and the added expense of maintenance and repair – this is all handled by us in the cloud.
- Save space: No need for a dedicated room for your PBX, eliminating the need for temperature control and general upkeep.
- Always up-to-date: The customer has guaranteed access to the latest hardware and software updates, without incurring the cost of additional investment.
- Better Uptime: Our cloud-based servers allow for high availability of hardware, ensuring continuity of service.
ScopCloud IP PBX Modules
SCOPTEL
Our feature-rich telephony admin and graphical user interface.
SCOPSTATS
Our extensive IP PBX reporting with both live real-time and historic data.
SCOPCOMM
Our Unified Communication and collaboration user application with CTI.
SCOPDEV
Our full feature RESTful based API and AMQP event channel for 3rd party integrations.
SCOPSWITCH
Our virtual web-based phone environment control application.
ScopCloud Hosted PBX Features
- Application performance tuning
- License management
- Database Management
- Access Management
- Monitoring and Alerts Management
- Storage Management
- Update and Package Management
- Backup and Restore Management
- High Availability Management
- Status Dashboards
- Module Management
- Codec and Protocol Management
- API Management
- Language and Time Zone
- Telephony Alerts Management
- Feature Code Management
- Logging, CDR and Recording Management
- SIP Security
- Multi-Tenant Management
- Class of Service Management
- Schedular and Holidays
- Extension configuration and routing
- Extension Mass Operation Wizard
- Extension and Pickup Groups
- Speed Dial and Directory
- Access Control Lists (ACL)
- Incoming Lines and routing
- Outgoing Lines and routing
- Banned Prefix and Black / White Lists
- Ringing Services
- Interface Configuration (SIP, IAX, MGCP, SCCP, T.38, Digital, Analog, H323)
- Auto Attendant and Interactive Voice Response (IVR)
- Multi-party Conferencing Rooms
- Custom Dial Scripts
- Scheduled Tasks
- Music On Hold Management
- Voice and IVR Prompt Management
- Dial out/in PIN management
- External Data base lookup (MySQL, MSSQL, LDAP, Text File)
- Call Queues
- Agent Authentication
- Agent Groups
- Agent Web Portal
- Ring Strategy
- ACD Announcements (Entry, Periodic, Agent, Caller/Callee)
- Multi-Level Distribution
- Failback / Overflow Routing
- Queue weight
- Queue SLA
- Join / Leave Settings
- Min / Max Threshold Settings
- Feature Code Actions
- Queue Call Recording
- Wrap-up Settings
- Auto-Pause
- Auto-Answer
- Auto-Logout
- Access Control Lists (ACL)
- Threshold Alarms an Alerts
- Billing Code Assignments
- Skills Based Routing
- ACD Callback
- Tag / Pause Codes
- Account codes
- Price Lists
- Providers
- Rates
- Call Types
- Currencies
- Time Schedules
- Credit Alerts and deactivation
- Server Performance Dashboard
- Live Hardware Information (RAM, Disk, CPU. Temp, Fans, Voltage, NIC)
- Live OS information (Process, Application. Services)
- System Service Status with stop, start and restart
- System and access logs and audits
- Network Management
- Firewall Management
- Quality of Service Management
- VPN and Radius Management
- Virtual Fax Termination (T.38)
- Fax routing by direct number
- Fax to Email
- Email to Fax
- Yealink
- Snom
- Polycom
- Cisco
- Aastra
- Grandstream
- AudioCodes
- Alcatel
- CyberData
- CouterPath
- Hitachi
- LG-Erricson
- Panasonic
- Linksys / Sipura
- Tiptel
- Uniden
- Vtech
- Flying Voice
- Custom
- XML, HTTP, TFTP
- Firmware Update Management
- Security banned list clean up
- Log file clean up
- Reset to factory
- Remote support activation
- Database management, check and clean up
- PHP, SQL, Unix Shells
- Firewall rule overview
- Network Analyzer
- SIP Trace
- PCAP Capture
- System configuration overview
- Configuration snapshot, compare and rollback
- Mass phone reboot
- Voicemail management and cleanup
- LDAP Tester
- SIP ALG Detector
- Import / Export CSV Data
- File Manager (MOH, IVR, Provisioning, Logs)
- Address Book creation and import / export
- Full system configuration wizard
- Summary
- Incoming
- Outgoing
- Internal
- Distribution (date, hour, weekday, month, year)
- Source / Destination
- Tag Code
- Hangup Cause
- Concurrency
- Billing
- Detailed