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ScopServ IP PBX

Feature-rich software based telephone systems

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The ScopTel IP PBX Offer

The ScopTel IP PBX solution is a distributed software application that can be installed on both virtual and physical servers, thus offering a multitude of architectural designs from premise-based servers to a centralised data center (DC) hosted WAN environment. The application is distributed as an ISO which includes the customized Linux operating system.

ScopTel IP PBX is sold as a license-per-device model which includes a large number of standard features as listed below, these are normally costed separately with competing products. The many years of the ScopTel’s existence has matured the offering and stability of the product which is currently appreciated by many prominent global organisations.

Highlights

  • ScopTel is not necessarily a single product, but a set of products that provide a consistent unified user interface and user experience.
  • ScopTel has the ability to integrate seamlessly into 3rd party applications to ensure a smooth running of all your internal systems. Optimal use of your applications is on top of our priorities to help you manage your business.
  • ScopTel includes an extensive reporting engine (ScopStats) that delivers an entire series of statistical data on the communication solution including CDR, ACD, FAX, IVR and Real-Time reporting options.
  • Better Uptime: Our cloud-based servers allow for high availability of hardware, ensuring continuity of service.

IP PBX Modules

SCOPTEL

Our feature-rich telephony admin and graphical user interface.

SCOPSTATS

Our extensive IP PBX reporting with both live real-time and historic data.

SCOPCOMM

Our Unified Communication and collaboration user application with CTI.

SCOPDEV

Our full feature RESTful based API and AMQP event channel for 3rd party integrations.

SCOPSWITCH

Our virtual web-based phone environment control application.

ScopTel IP PBX Features

  • Application performance tuning
  • License management
  • Database Management
  • Access Management
  • Monitoring and Alerts Management
  • Storage Management
  • Update and Package Management
  • Backup and Restore Management
  • High Availability Management
  • Status Dashboards
  • Module Management
  • Codec and Protocol Management
  • API Management
  • Language and Time Zone
  • Telephony Alerts Management
  • Feature Code Management
  • Logging, CDR and Recording Management
  • SIP Security
  • Multi-Tenant Management
  • Class of Service Management
  • Schedular and Holidays
  • Extension configuration and routing
  • Extension Mass Operation Wizard
  • Extension and Pickup Groups
  • Speed Dial and Directory
  • Access Control Lists (ACL)
  • Incoming Lines and routing
  • Outgoing Lines and routing
  • Banned Prefix and Black / White Lists
  • Ringing Services
  • Interface Configuration (SIP, IAX, MGCP, SCCP, T.38, Digital, Analog, H323)
  • Auto Attendant and Interactive Voice Response (IVR)
  • Multi-party Conferencing Rooms
  • Custom Dial Scripts
  • Scheduled Tasks
  • Music On Hold Management
  • Voice and IVR Prompt Management
  • Dial out/in PIN management
  • External Data base lookup (MySQL, MSSQL, LDAP, Text File)
  • Call Queues
  • Agent Authentication
  • Agent Groups
  • Agent Web Portal
  • Ring Strategy
  • ACD Announcements (Entry, Periodic, Agent, Caller/Callee)
  • Multi-Level Distribution
  • Failback / Overflow Routing
  • Queue weight
  • Queue SLA
  • Join / Leave Settings
  • Min / Max Threshold Settings
  • Feature Code Actions
  • Queue Call Recording
  • Wrap-up Settings
  • Auto-Pause
  • Auto-Answer
  • Auto-Logout
  • Access Control Lists (ACL)
  • Threshold Alarms an Alerts
  • Billing Code Assignments
  • Skills Based Routing
  • ACD Callback
  • Tag / Pause Codes
  • Account codes
  • Price Lists
  • Providers
  • Rates
  • Call Types
  • Currencies
  • Time Schedules
  • Credit Alerts and deactivation
  • Server Performance Dashboard
  • Live Hardware Information (RAM, Disk, CPU. Temp, Fans, Voltage, NIC)
  • Live OS information (Process, Application. Services)
  • System Service Status with stop, start and restart
  • System and access logs and audits
  • Network Management
  • Firewall Management
  • Quality of Service Management
  • VPN and Radius Management
  • Virtual Fax Termination (T.38)
  • Fax routing by direct number
  • Fax to Email
  • Email to Fax
  • Yealink
  • Snom
  • Polycom
  • Cisco
  • Aastra
  • Grandstream
  • AudioCodes
  • Alcatel
  • CyberData
  • CouterPath
  • Hitachi
  • LG-Erricson
  • Panasonic
  • Linksys / Sipura
  • Tiptel
  • Uniden
  • Vtech
  • Flying Voice
  • Custom
  • XML, HTTP, TFTP
  • Firmware Update Management
  • Security banned list clean up
  • Log file clean up
  • Reset to factory
  • Remote support activation
  • Database management, check and clean up
  • PHP, SQL, Unix Shells
  • Firewall rule overview
  • Network Analyzer
  • SIP Trace
  • PCAP Capture
  • System configuration overview
  • Configuration snapshot, compare and rollback
  • Mass phone reboot
  • Voicemail management and cleanup
  • LDAP Tester
  • SIP ALG Detector
  • Import / Export CSV Data
  • File Manager (MOH, IVR, Provisioning, Logs)
  • Address Book creation and import / export
  • Full system configuration wizard
  • Summary
  • Incoming
  • Outgoing
  • Internal
  • Distribution (date, hour, weekday, month, year)
  • Source / Destination
  • Tag Code
  • Hangup Cause
  • Concurrency
  • Billing
  • Detailed