Privacy Policy
Introduction:
The Privacy Notice explains how ScopServ Integrated Services (Pty) Ltd obtain, use and disclose
your personal information, in accordance with the requirements of the Protection of Personal Information Act
(“POPIA”).
At ScopServ Integrated Services (Pty) Ltd we are committed to protecting your privacy and to ensure
that your personal information is collected and used properly, lawfully and transparently.
Who we are:
We provide communication solutions and services to small, medium and large businesses. We also
specialize in server multifunction design and software development. Our developments are built for immediate
deployment in any network architecture and they combine the three fundamental benefits of Unified
Communication: cost, reliability and scalability. We pride ourselves to serve our customers with a
guarantee of transparency, reliability and adaptability.
The type of personal information we collect:
We collect and process your personal information mainly to contact you for the purposes of
understanding your requirements and delivering services accordingly. For this purpose, we will
collect contact details including your name, contact number and email address.
How we get the personal information and what we use it for:
•Most of the personal information we process is provided to us directly by you for one of the
following reasons:
• The information will be collected directly from you where you provide us with your
personal details. Where possible, we will inform you what information you are required to provide
to us and what information is optional.
• Information collected will be provided to us by you where we will have access to
your name, surname, email address and contact details.
• Information provided will be regarding services provided at ScopServ Integrated
Services (Pty) Ltd. We also receive personal information indirectly, from the following sources in
the following scenarios:
• Website usage information may be collected using “cookies” which allows us to
collect standard internet visitor usage information.
We use the information that you have given us in order to:
• We will use your personal information only for the purposes for which it was
collected and agreed with you.
• Personal information such as contact details will be obtained in order for ScopServ
to contact you regarding any enquiries made relating to and not limited to the services we provide.
We may share this information with:
• We will ensure that anyone to whom we pass your personal information agrees to
treat your information with the same level of protection as we are obliged to.
• Information is shared with relevant departments to who the enquiry is meant for.
Each department ensures strict confidentiality, security and privacy are maintained.
When will we process your personal information:
In terms of the Protection of Personal Information Act (POPIA), the justification ground
which we base our processing on consist out of the following:
• The data subject or a competent person where the data subject is a child consents
to the processing. Kindly note that you have the right to withdraw your consent;
• The processing is necessary to carry out actions for the conclusion or performance
of a contract to which the data subject is a party;
• The processing complies with an obligation imposed by law on the business;
• The processing protects a legitimate interest of the data subject;
• The processing is necessary for the proper performance of a public law duty by the
business; Or
• The processing is necessary for pursuing the legitimate interests of the business
or of a third party to whom the information is supplied.
How we store your personal information:
Your information is securely stored:
Electronically Manually (Hard Copy)
We keep your information for as long as the information is used and at least 1 year
thereafter, should the information become obsolete. We will then dispose your information securely
when no longer required. The information will be disposed of correctly in line with the companies
Data Destruction Policy as well as applicable legislation, ensuring the proper destruction and
removal of data in such a way that it will no longer be accessible or retrievable.
Your data protection rights:
• You are entitled to access your personal data by sending a written request to Janet
Claire Burger We may charge you a fee for this service as set out in terms of Condition 8 of POPIA.
• You may also request ScopServ Integrated Services (Pty) Ltd to correct or
supplement any of your personal data which ScopServ Integrated Services (Pty) Ltd will undertake as
soon as practicable.
• Request the destruction of your personal data. Janet Claire Burger our
Information Officer and Derineè Bahgoo, our Deputy Information Officers will consider your
request in light of any other laws or regulations prohibiting ScopServ Integrated Services (Pty)
Ltd from destroying your personal data.
You are not required to pay any charge for exercising your rights. If you make a request, we have
one month to respond to you.
Please contact us at 011 700 3800 if you wish to make a request.
Contact details:
Information Officer:
Name: Janet Claire Burger
Address: 9 Kingfisher Drive, Fourways, Johannesburg, Gauteng, 2191
Phone Number: 011 700 3800 E-mail: Janet@scopserv.co.za
Deputy Information Officer:
Name: Derineè Bahgoo
Address: 9 Kingfisher Drive, Fourways, Johannesburg, Gauteng, 2191
Phone Number: 011 700 3800
E-mail: Derinee@scopserv.co.za
How to complain:
If you have any concerns about our use of your personal information, you can make a
complaint to us at
accounts@scopserv.co.za
You can also complain to the Information Regulator if you are unhappy with how we have used your
Information.
Their contact details are as follows:
The Information Regulator (South Africa)
33 Hoofd Street
Forum III, 3rd Floor Braampark
P.O Box 31533
Braamfontein, Johannesburg, 2017
Complaints email: complaints.IR@justice.gov.za